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RESERVATION POLICY


In the unlikely event of our inability to accommodate you, despite your holding a guaranteed reservation we will arrange alternate accommodation & transport for you at our cost in similar hotels
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CANCELLATION POLICY
A guaranteed reservation will be held until 06.00hrs unless a late arrival is specified.

In case of a cancellation of a guaranteed reservation the following charges will apply:
1. Cancellation up to 30 days prior to the check in date - No charge.
2. Cancellation between 30 days to 7 days prior to the check in date - 25% of room rate
3. Cancellation between 7 days to 4 days prior to the check in date - 50% of total billing for booked period
4. Cancellation less than 4 days prior to the check in date - 100% of total billing for booked period

GENERAL POLICY
Check in-Check-out 24 Hrs

NO SHOW POLICY
In case of a no show of a guaranteed reservation the hotel reserves the right to levy retention charges amounting to 100% of the entire booking period

CREDIT CARD BOOKINGS
In order to avoid credit card frauds, guests are requested to note the following:
• In case the booking is made using credit card, guests are requested to carry the following documents at the time of Check In.
• If the Credit card holder is the guest or one of the guests, then the credit card will have to be produced at the time of Check In.
• If the Credit Card holder is not one of the guests, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check In.
• In addition to this, it is also required to produce a letter, signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at Check In desk.
• At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).
In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such case no refund (except for the taxes) will be given to the guest.
In case of erroneous / inadequate / misleading information given while booking, the hotel reserves the right to cancel the booking without any intimation.
Guests are required to carry a valid identity proof and produce the same at the time of check in.
Please bring along with you the same identity proof you have entered while booking for verification at the hotel.

REFUND POLICY
In case of refund, bank transactions charges will be deducted above cancellation charges.